Returns Policy
We understand that online shopping doesn't always go as planned. If you are not completely satisfied with your purchase within 21 days of receipt of your item(s), you may return it to us for a full refund (less shipping charge). Shipping charges are non-refundable. All products must be returned in their original condition, unworn and unwashed with tags still attached, in its original packaging, accompanied by an invoice and the reason for return. Socks and tights are non-refundable.
Shipping
Our standard processing time for the majority of orders will be packed and ready for courier pickup within 5-8 business days for in stock and non-embroidered items, although currently, those times vary due to the issues relating to COVID-19 and government orders and the impact to our business. Processing times may also be extended during holidays, and promotions. You will receive your tracking information to the email or phone number you provided at checkout. Please allow up to three business days for the provided tracking information to be updated.
Once you have received your order confirmation, it can take up to 5-8 business days to receive your shipping confirmation. This may also be extended during holidays and promotions.
Please note that during this time, we are doing our best to ensure the safety and health of all members of our distribution channels and that some delays may be encountered. Additionally, always remember that all delivery personnel have been tirelessly working on the front lines and that some delays may occur at the carrier level. We are all in this together and appreciate your patience and understanding.
SHIPPING FEES & DELIVERY ESTIMATES
Our distribution center is located in North Jersey. All rates and transit times are reflective of this location.
Please note that we are not responsible for delays in shipping deliveries that include, but are not limited to the following: customs delays, natural occurrences, air/ground transportation strikes/delays or transfers to international carriers.
REFUND POLICY
If you are not satisfied with your uniform purchase for any reason, you have 21 days from the receipt of your purchase to initiate a return.
Returned merchandise must be received in its original unworn condition, free from any marks (makeup or otherwise), or damage, and in its full original packaging, this includes the UPC (barcode) that comes with your original packaging.
To start a return, you can contact us at returns@kplaceuniformshop.com. If your return is accepted, we’ll provide you with a return authorization, as well as instructions on how and where to send your package. Please note that you (the customer) will have to return the items choosing your own shipping carrier. WE WILL NOT PROVIDE A RETURN SHIPPING LABEL. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@kplaceuniformshop.com
Once you have initiated your return and shipped your item(s) back to us using the shipping company of your choice. Depending on carrier timeframes and your location, transit time for your return package could take up to 14 days to arrive at our warehouse. Upon receipt, our warehouse will inspect and process your order to ensure merchandise is in new, unworn condition. Once these criteria are met, your refund will be issued. This process can take up to 10 business days from the date your return was received in our facility. Depending on your bank, your funds will appear in your account 3-7 business days after it is processed.
If your shipment is delivered to you in any damaged condition or if you are missing any part of your order, please notify us immediately at returns@kplaceuniformshop.com. Please always include your email address used at checkout, your order number, and also be sure to take and send photos with your email to customer service. Damage or missing claims made after two days of receipt will not be honored.